Contact information

We're here to help! Whether you have a question about our products, an issue with your order, or just want to share your feedback, we'd love to hear from you.

CUSTOMER SUPPORT

For all order-related queries, product questions, or general support, please reach out to our Customer Care team:

Email: thebedroomdna@gmail.com
Phone:
Hours: Monday - Friday, 10:00 AM - 6:00 PM IST

You can also fill out the contact form below, and we will get back to you within 1-2 business days.

GRIEVANCE REDRESSAL MECHANISM

is committed to providing a transparent, effective, and efficient mechanism for resolving all customer grievances. We operate in full compliance with the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology (Intermediary Guidelines) Rules, 2021.

If you have a complaint or grievance that has not been resolved to your satisfaction by our Customer Support team, you may contact our appointed Grievance Officer.

Grievance Officer:

Name: Vaibhav Taneja
Designation: Grievance Officer
Email: thebedroomdna@gmail.com
Phone:

Grievance Handling Timeline:

In accordance with the law, the Grievance Officer shall acknowledge your grievance within twenty-four (24) hours of its receipt. We will make our best efforts to resolve the grievance expeditiously, and in any case, within the timelines stipulated by law (which is fifteen (15) days from the date of receipt for matters under the IT Rules, and one (1) month from the date of receipt for matters under the Consumer Protection (E-Commerce) Rules).