Refund policy

RETURN, REFUND, AND CANCELLATION POLICY

We are committed to ensuring you are satisfied with your purchase. This policy outlines the procedures for cancellations, returns, and refunds. Please read it carefully.

Your purchase signifies your acceptance of this policy.

1. CANCELLATION POLICY

  • Before Shipment: You may cancel your order at any time before it has been processed and shipped. To cancel, please contact our customer support team at with your order number. If the order has not been shipped, we will process a full refund.

  • After Shipment: If the order has already been shipped, it cannot be canceled. In this case, it will be treated as a return, and you will be responsible for the return shipping costs.

2. GENERAL RETURN POLICY

  • We accept returns within 10 days of the date of delivery.

  • To be eligible for a general return (for non-defective items), your item must be unused, unwashed, and in the same condition that you received it.

  • It must be in its original packaging, with all original tags and labels intact

  • Shipping and handling charges are non-refundable. The customer is responsible for all return shipping costs for general returns (e.g., "changed mind," "don't like the product").

3. MANDATORY UNBOXING VIDEO FOR ALL CLAIMS (Damaged, Defective, Wrong, or Missing Items)

Due to the nature of our products (fragile home decor) and to protect our customers from transit-related issues and fraud, we have a strict, mandatory unboxing video requirement.

No claim for damaged, defective, incorrect, or missing items will be accepted or processed without a valid, continuous unboxing video.

Valid Unboxing Video Requirements:

Your unboxing video MUST be a single, continuous recording without any cuts, edits, or pauses. The video must clearly show:

  1. The unopened package from all sides, with the shipping label and tracking number clearly visible and in focus.

  2. The process of opening the package (cutting the seal).

  3. The item(s) being removed from the packaging.

  4. A clear view of the item(s) and any damage, defect, or discrepancy.

  5. All actions must take place within the camera's frame.

How to Make a Claim:

  • Claims (with the unboxing video) must be submitted to within 24 hours of receiving the package.

  • Claims submitted after 24 hours or without a valid unboxing video as per the criteria above will be rejected.

  • Please do not accept any package that appears to be tampered with or damaged upon delivery.

4. NON-RETURNABLE ITEMS (FINAL SALE)

Due to the nature of our products, the following items are not eligible for return or exchange under any circumstances (unless received damaged and proven with a valid unboxing video):

  • Hygiene-Sensitive Products: For hygiene and safety reasons, any item from our Bed & Bath collection that has been unsealed or removed from its original packaging is not eligible for return. This includes, but is not limited to:

    • Bed Sheets

    • Pillowcases & Pillow Covers

    • Duvets & Duvet Covers

    • Pillows & Cushions

    • Towels

    • Bath Mats

  • Sale or Clearance Items: All items marked as "Final Sale," "Clearance," or purchased with a discount code are considered final sale and cannot be returned.

  • Gift Cards.

  • Handmade/Customized Items: Products that are made-to-order or customized as per your specifications.

5. RETURN PROCESS

  1. To initiate a return, please contact us at within 10 days of delivery.

  2. Provide your order number and the reason for the return. For damage/defect claims, you must attach the mandatory unboxing video.

  3. If your return is approved, we will provide you with instructions on how to send the item back to us.

  4. You will be responsible for paying for your own shipping costs for returning your item (unless the item was confirmed as defective by us).

6. REFUND PROCESS

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

  • We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days.

  • Deductions: Original shipping costs are non-refundable. For general returns, a restocking fee may be applied.

7. EXCHANGES

We only replace items if they are defective or damaged (as proven by the unboxing video). If you need to exchange it for the same item, send us an email at thebedroomdna@gmail.com